Last Updated: 1-Dec-2024
Your privacy is essential to us. This Privacy Policy explains how org-nice.com (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our software as a service (SaaS) platform available at https://org-nice.com . By visiting and/or using our website, you agree to this Privacy Policy.
org-nice.com is a property of Arshna Solutions LLP , an Indian Company registered under the Companies Act, 2013 having its registered office at Tulip 68, Serene County, Hyderabad - 500032, India .
1. Information We Collect
1.1 On Website Visit
Cookies: We use cookies to improve site performance and for analytics. These cookies help us understand how users interact with our website, enhancing the user experience. Please note: By using our site, you consent to these cookies. No option to opt out of analytical cookies is provided due to the nature of our service.
Other information: If you use our website, we may collect information about your IP address and the browser you’re using and what site you may have come from, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
1.2 On Signup
Cookies: We use cookies to track your session and to provide the service. This is required for the functioning of the service and there is no opt-out.
Personal Information: When you sign up, we collect your name and email address. This information is essential to create and manage your account and to communicate with you about your use of the platform.
1.3 On Billing
Billing Information: When you subscribe to a paid plan, we collect your billing address to process payments. Billing information is used solely for payment processing and record-keeping.
1.4 For Google Sheets Integration
To provide access to your Google Sheets data and synchronize it with our platform, we collect and store OAuth tokens that grant access to your Google Sheets. The OAuth tokens are stored securely and are used only for accessing your data as permitted.
Token Storage: We securely store OAuth access and refresh tokens to maintain your authorized connection to Google Sheets. These tokens allow us to access your data without requiring you to log in each time.
Re-authorization: Periodically, we may require you to re-authorize access to your Google Sheets to ensure continued secure access. Re-authorization will generate new tokens that will replace any previously stored tokens.
Token Deletion: You may request the deletion of your OAuth tokens at any time through the settings within the platform or by contacting us via email at
dpo@arshna.com
.
2. Use of Personal Information
We use the collected data for:
- Providing and maintaining the platform, including customer support and notifications.
- Improving and analyzing our services including other properties of Arshna Solutions LLP
- Communicating with you regarding updates, changes, or other relevant information about the platform.
- Completing any necessary regulatory, financial, or legal filings as required by law.
- Accessing and synchronizing your Google Sheets data with our platform as authorized by you.
3. Information Sharing
We do not sell your data to third parties. However, we may share your information with trusted third-party service providers essential to operating our platform, such as payment processors and analytics providers. Each third party adheres to data privacy standards and has appropriate data protection measures in place.
4. Data Storage, Security, and International Transfers
All personal information, including OAuth tokens, is stored on secure, encrypted servers located in the United States. We follow industry best practices, including encryption, access control, and secure transmission protocols, to protect your data from unauthorized access, alteration, or deletion.
4.1 Data Storage for EU Customers
For users based in the European Union (EU), we store your personal data in the United States. By using our service, EU users acknowledge and understand that their data will be transferred to and processed in the United States. Although the U.S. does not have the same data protection laws as the EU, we take all necessary measures to comply with GDPR requirements and protect your privacy.
5. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For inactive accounts, personal data will be deleted after 2 years of inactivity. You may request deletion of your data at any time. OAuth tokens will be deleted when they are identified as no longer required or upon request.
6. Your Rights
In accordance with GDPR, you have the following rights concerning your personal data:
Access: You may request details of the data we hold about you.
Correction: You may request corrections to inaccurate or incomplete data.
Deletion: You have the right to request the deletion of your personal data, including OAuth tokens stored on your behalf.
Data Portability: You may request that we provide your data in a portable format.
To exercise any of these rights, please contact our Grievance Officer/Data Protection Officer (DPO) at
dpo@arshna.com
.
7. Updates to this Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other reasons. Any updates will be posted on this page with a revised “Last Updated” date.
8. Data Breach Notification
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required under GDPR guidelines.
9. Contact Information
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer/Data Protection Officer are provided below:
Sachin Hejip
Address:
Tulip 68, Serene County, Hyderabad - 500032, India
Phone:
+91 6305304642
Email:
dpo@arshna.com
If you have any questions about this policy or other privacy concerns, you can email us at dpo@arshna.com .
10. Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.